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Customers should ensure they are using the most current version of the Customer Guide, including all amendments and other applicable documents, which are posted on the Canada Post website. See in particular, canadapost.ca/postalservices for key support documents.
Customers should ensure they are using the most current version of the Customer Guide, including all amendments and other applicable documents, which are posted on the Canada Post website. See in particular, canadapost.ca/aasupportdocuments for key support documents.
The Addressed Admail service is a proven and effective direct marketing medium that offers customers the ability to personalize their mailing and tailor their promotional messages to specific consumers or prospects.
Addressed Admail mailings must be consistent with the definition of the Addressed Admail service. The mail items must all have the same specific purpose and the same specific goal, the content does not have to be identical. The intent of the mailing must be to motivate an individual to buy, acquire or use a product or service, or contribute to or support a cause.
Detailed information on the Addressed Admail definition and examples of the various items that qualify and those that do not qualify as Addressed Admail can be found in the “When to say YES! That’s Addressed Admail” brochure set out in the Addressed Admail Key Support Documents section of the Canada Post website at canadapost.ca/aasupportdocuments.
Commingling is not permitted. Commingling occurs when separate mailings are prepared for mail processing in such a way that they are intermingled together to create a single sequenced mailing (either within the same packaging, bundle/grouping, container or shipping unit). See “Ownership of Mail” in section 6.2 General terms and conditions.
Canada Post's Addressed Admail service enables customers to be creative with their Direct Mail campaigns. Die-cuts, tip-ons, video in print/digital advertising, repositionable notes, and scented mail are only a few of the possibilities that are available to engage recipients and help increase response rates.
Visit canadapost.ca/postalstandards for details and requirements.
AdCard for the Addressed Admail service is subject to the AdCard Terms and Conditions for the Addressed Admail service as set out in the Postal Services Information section of the Canada Post website at canadapost.ca/tools/pg/terms/Addressed_Admail-e.pdf.
Visit canadapost.ca/adcard for additional information.
Canada Post's Acquisition Admail list service enables cost-effective and accurate targeting of prospects at the Postal CodeOM level providing lists with the options of names and/or address-only records. The added benefit of the Acquisition Admail service, is the ability to exclude current customer addresses from acquisition mailings. With more than 13 million urban addresses available, the Acquisition Admail service provides access to accurate lists of Canadian residential, multi-unit building/apartment, new mover addresses and business addresses. Customers can choose from three Canada Complete list options: Address-Only Direct, Consumers Direct and Business Direct (with the added option to target only Home Offices).
The following creative options may increase response rates of your direct mail campaigns. These guidelines should be considered when creating an item. Customers should confirm with a Canada Post Representative regarding the specification requirements to be followed in order to ensure the item is acceptable for the Addressed Admail service.
Visit canadapost.ca/postalstandards for further details.
Addressed Admail items that cannot be delivered as originally addressed because the addressee has moved will be forwarded to the addressee at no extra charge while there is a Mail Forwarding request in effect.
Mail bearing the name of the addressee followed by the words “OR OCCUPANT” or similar wording, or mail bearing a non-personalized descriptor, including “OCCUPANT”, will not be forwarded. In such cases, the item will be delivered to the original destination address.
If there is no Mail Forwarding service in effect for the addressee and if the item does not bear the correct RETURN POSTAGE GUARANTEED postal indicia, the item will be treated as undeliverable and disposed of or recycled, as determined by Canada Post.
Mail bearing the name of the addressee followed by the words “OR OCCUPANT” or similar wording, or mail bearing a non-personalized descriptor, including “OCCUPANT”, will not be returned to the sender. In such cases, the item will be delivered to the original destination address.
If there is a Mail Forwarding request in effect for the addressee but the addressee has not consented that Canada Post provide their new address, the item will be forwarded to the addressee at the new address at no charge to the sender.
If there is no Mail Forwarding request in effect and if the item does not bear the correct ADDRESS CORRECTION REQUESTED – RETURN POSTAGE GUARANTEED postal indicia, the item will be treated as undeliverable and disposed of or recycled, as determined by Canada Post.
Mail bearing the name of the addressee followed by the words “OR OCCUPANT” or similar wording, or mail bearing a non-personalized descriptor, including “OCCUPANT”, will not receive the Address Correction service. In such cases, the item will be delivered to the original destination address.
For more information, consult the Undeliverable Mail section of the Canada Postal Guide.
To be eligible to use the Addressed Admail service, the items mailed must meet the criteria specified for the Addressed Admail service and must be prepared for mailing in such a manner as to prevent loss or damage to any item and permit easy verification of each item. See Section 5 Criteria for Qualificationin the General Terms and Conditions.
Items submitted as Addressed Admail that do not meet the content, format and physical characteristics specified for the Addressed Admail service and the various mail preparation and other requirements outlined in the Agreement, may be subject to price adjustments and/or surcharges or may not qualify for Addressed Admail services and prices. See Section 5 Criteria for Qualification in the General Terms and Conditions.
Visit canadapost.ca/surcharges for additional information on surcharges.
Advertisers may fully personalize their promotional messages by tailoring the entire content of the piece to the recipient. The wording of the Addressed Admail items does not need to be identical, but the theme of the mailing must be uniform. In other words, the mail items must all have the same specific purpose and the same specific goal.
An item which does not meet the requirements of Addressed Admail but meets the requirements of Lettermail, may be enclosed with, or attached to, an item of Addressed Admail. In such cases, the applicable postage would be the combined price of Addressed Admail and Lettermail, and would be paid by the application of either a single postage meter impression or Addressed Admail postal indicia to the outside of each Addressed Admail item. In the case of Dimensional Addressed Admail, the only proof of payment available is postal indicia.
Any item bearing a modified postage stamp in contravention of section 52, or bearing a word or mark in contravention of section 58 of the Canada Post Corporation Act is also non-mailable matter.
It is the customer’s obligation to ensure an item does not constitute non-mailable matter (further to Canada Post’s Non-mailable Matter Regulations) and is otherwise acceptable for mailing. For information on how non-compliant items will be handled, refer to the Addressed Admail Terms and Conditions.
Visit Non-mailable Matter in the Canada Postal Guide for more information.
Solicitations (offers) having the general appearance of a bill, invoice, or statement of account where there is no obligation to make a payment in relation to the offer unless accepted, must adhere to the regulatory obligations detailing wording and format requirements. For the official requirements of the Solicitations by Mail Regulations made under the Canada Post Corporation Act, go to http://laws.justice.gc.ca/en/showtdm/cr/C.R.C.-c.1295.
If Postal Indicia is used, it must meet the requirements outlined at canadapost.ca/indicia.
Customized Postal Indicia must be created using Canada Post-supplied artwork. Visit canadapost.ca/indicia for the requirements, artwork and the specifications.
Each Addressed Admail item must be addressed to a specific individual or company name or to a non- personalized descriptor, including “OCCUPANT” or similar wording. Each item must include the complete mailing address, including the valid Postal CodeOM for that address.
If address labels are used, they must be placed firmly on the envelope, plastic wrap, insert or card where the address can be easily read. The address labels should be light in colour (e.g., white, pale yellow or beige). Customers must use high-quality glue on the labels so they do not come off the item during mailing.
If a return address is used, it must be Canadian. Dual return addresses are also acceptable on Addressed Admail items as long as there is one Canadian return address. However, if either the Return to Sender or Address Correction service option is requested, there must be only one return address showing and it must be Canadian.
Visit canadapost.ca/postalstandards for details.
The return address format must be in accordance with the addressing guidelines. Visit Addressing Guidelines in the Canada Postal Guide for more information on addressing.
Customers may use the “Delivered by” logo on items delivered by Canada Post with the prior written consent of the Director, Marketing and Brand or her/his designate. They can be contacted at email@example.com. Visit canadapost.ca/logo for available artwork.
Customers with a Standing Offer Agreement may use Canada Post postal indicia on items delivered by Canada Post without prior authorization. Visit canadapost.ca/indicia for the requirements, artwork and the specifications.
Any use by the customer must then be only in strict accordance with the consent granted. Any unauthorized use is an offence under the Canada Post Corporation Act and Regulations as well as being an infringement of Canada Post's trade-marks and official marks.
Certain barcodes are acceptable on the exterior or outer wrappings of Addressed Admail items. Customers can refer to the applicable Postal Standards Guide for a list of acceptable barcodes. Customers are requested to seek authorization for the use of barcodes not listed in the applicable Postal Standards Guide prior to mailing by contacting the Commercial Service Network at 1-866-757-5480.
Each item of an Addressed Admail mailing must have the same size, shape, type of envelope and physical characteristics, and originate from one sender. Only the thickness, weight and colour of the exterior covers may vary.
Machineable mailings are either partially or fully processed through Canada Post’s automated equipment. Machineable mail items must meet the requirements outlined in the applicable Machineable Postal Standards guide.
Non-machineable mailings are either partially or fully processed manually by Canada Post employees. Non-machineable mail items must meet the requirements outlined in the Non-machineable Addressed Admail Postal Standards guide.
Mail preparation is the process of facing and containerizing the items and labelling the containers. It helps ensure machineability of mail (where applicable), protection of mail, identification of the type of mail and ease of handling.
See section 3.2 for key requirements for Machineable and Non-machineable mail preparation and presortation options available for Addressed Admail. Visit canadapost.ca/mailpreparation for more information on mail preparation and presortation.
Items prepared and submitted within the Machineable Category [Machineable Mail (MM) or Machineable Presort (MP)] of Addressed Admail must meet certain requirements, including machineability and readability of items.
Our Machineable Postal Standards guides include both machineability and readability requirements.
Our machineability requirements ensure that your mail items can be processed through Canada Post’s automated equipment without damage to them or to the equipment. These requirements include size and weight, aspect ratio as well as elements of the mail item’s construction (such as it’s strength, flexibility and sealing).
Our readability requirements ensure that Canada Post’s automated equipment can find and read the address on each of your mail items. These requirements include the location and printing of addresses and postage, Quiet Zones on the front and back of your mail items, and their paper quality (such as opacity, luminescence, reflectance, ink absorbency and coating).
Short and Long (S/L) Machineable Presort (MP) and Machineable Mail (MM) mailings with read rate levels of less than 95% and Oversize (O/S) Machineable Mail (MM) mailings with read rate levels of less than 85% are subject to the mailing being refused, a price adjustment and/or surcharges. Visit canadapost.ca/surcharges for information on surcharges.
To reduce the risk of price adjustments and/or surcharges and permit efficient mail processing through Canada Post’s automated processing equipment, it is recommended that customers use Canada Post’s free evaluation service to test the machineability/readability of their items. The customer remains responsible to meet all applicable requirements.
Customers wishing to have their items assessed for machineability and readability should contact a Commercial Service Network (CSN) Representative at 1-866-757-5480. Once the customer has contacted the CSN, they may have their mail assessed by:
Visit canadapost.ca/postalstandards for detailed requirements for machineable mail items.
The Machineable Presort (MP) option allows customers to presort items directly to specific letter carrier routes or other delivery modes according to the National Presortation Schematic (NPS) using presortation software [see section 3.3 Software Evaluation and Recognition Program (SERP)] recognized by Canada Post. The delivery route for a specific address is identified by the Delivery Mode Code (DMC). Under the Machineable Presort option, mail is prepared and presorted in such a way so as to enable Canada Post to bypass certain levels of processing.
The specifications for preparing Machineable Presort (MP) mailings are outlined in the Mail Preparation and Presortation Guide - Machineable Presort at canadapost.ca/mailpreparation.
The specifications for preparing Machineable Mail mailings are outlined in the Mail Preparation and Presortation Guide - Machineable Mail at canadapost.ca/mailpreparation.
The Letter Carrier Presort (LCP) option allows customers to presort items directly to specific letter carrier routes or other delivery modes according to the National Presortation Schematic (NPS), using the Software Evaluation and Recognition Program (SERP) presortation software [see section 3.3 Software Evaluation and Recognition Program (SERP)] recognized by Canada Post. The delivery route for a specific address is identified by the Delivery Mode Code (DMC).
Under the LCP option, mail is prepared and presorted in such a way so as to enable Canada Post to bypass certain levels of processing. This option is a further refinement of mail presortation beyond the NDG Presort option.
The specifications for preparing Letter Carrier Presort mailings are outlined in the Mail Preparation and Presortation Guide - Letter Carrier Presort at canadapost.ca/mailpreparation.
The NDG Presort option is the basic mail presortation option that allows customers to presort items by Postal CodeOM sequence and group them according to the National Presortation Schematic (NPS). Presortation software is not required. Visit canadapost.ca/nps for more information.
Mail is prepared and presorted in such a way so as to enable Canada Post to bypass certain levels of processing. NDG Presort mailings must be presorted in accordance with the National Presortation Schematic (NPS) as outlined in the Mail Preparation and Presortation Guide - NDG Presort found at canadapost.ca/mailpreparation.
Our Software Evaluation and Recognition Program (SERP) evaluates the accuracy of presortation software programs. SERP is open to all in-house or commercial software developers who want their software to be recognized by Canada Post. SERP software is used in the preparation of Machineable Presort (MP) and Letter Carrier Presort (LCP) mailings.
Visit canadapost.ca/presortationsoftware for more information on how to have your software evaluated by Canada Post or for a list of recognized presortation software vendors.
This import functionality allows customers to import their Mailing Plans directly into the Electronic Shipping Tools, both the EST 2.0 and the Online versions. Software vendors provide the Mailing Plan in one of two approved file formats:
Refer to the “Improvements to Preparing and Depositing Your Orders” guide at canadapost.ca/mailpreparation for more information.
This file helps customers consolidate their line items by weight category and product article into the Electronic Shipping Tools (EST). The import of Machineable Mail files is only available using the EST 2.0 version. The file is only accepted in the following format:
For more information on Track by Order (Statement of Mailing) for Addressed Admail, visit canadapost.ca/addressedadmail or contact a Canada Post representative.
On a regular basis, Canada Post produces data files containing Delivery Mode Codes (DMC) for all urban mailing addresses. The application of these codes enables customers using Machineable Presort (MP) and Letter Carrier Presort (LCP) to associate the mail to a specific type of delivery and delivery route.
An integral part of the Delivery Mode Code (DMC) is the Delivery Mode Audit Code (DMAC). It is the visible reference on the item that identifies the version of data used for mail presortation. The use of an outdated Delivery Mode Audit Code (DMAC) for Machineable Presort (MP) and Letter Carrier Presort (LCP) mailings could result in inefficient delivery of the mail and is subject to a price adjustment as defined by Canada Post.
The location of the Delivery Mode Code (DMC) and the Delivery Mode Audit Code (DMAC) must comply with the requirements outlined in the applicable Mail Preparation and Presortation Guide.
Visit canadapost.ca/mailpreparation for information on requirements related to the Delivery Mode Code (DMC).
Address Accuracy is a program designed to improve delivery by encouraging customers to accurately address mail. Every item must be addressed to a specific individual or company, or to a non-personalized descriptor, such as “OCCUPANT” or similar wording. Each item must have a complete mailing address, including any required suite or unit information as well as the valid Postal Code for that address. If the mailing address is not complete, the mail may be delayed or deemed undeliverable.
Consistent and accurate addressing eliminates the need for extra handling and/or redelivery. For customers, this translates into a more efficient service and lower costs. Accurate addressing helps ensure the mail is delivered on time, every time.
The standard for Address Accuracy is 95%. This means that 95% of the addresses on the customer’s database are determined to be valid when compared to the Canada Post database. This is done by using Canada Post-recognized software that performs address validation and/or address validation and correction or by using a mail service provider who offers this service. If the percentage on the Statement of Accuracy (SOA) produced by the software is less than 95%, an adjustment will be applied to the mailing.
Canada Post encourages customers to use the Smart Data™ Cleaner service to clean and standardize their address lists while removing addresses that are undeliverable, duplicated, incorrect, or belonging to recipients who have requested not to be contacted. For more information visit canadapost.ca/smartdatacleaner.
A Statement of Accuracy (SOA) is used to report the percentage of accurate addresses on a mailing list. The SOA must be generated a minimum of once a year but is encouraged more frequently to help reduce the number of undeliverable mail items. A Statement of Accuracy (SOA) includes the following information:
Customers must record their Address Accuracy percentage and expiry date obtained from their Statement of Accuracy (SOA) on their Order (Statement of Mailing). Failure to record the Address Accuracy percentage and expiry date on the Order (Statement of Mailing) will result in the application of an adjustment to the cost of the mailing using 56% as the customer’s Address Accuracy percentage.
More information on the Address Accuracy Program can be found at canadapost.ca/am or from a Canada Post Representative.
If Addressed Admail items are deposited under a particular preparation option [Machineable Mail (MM), Machineable Presort (MP) and Non-machineable (LCP & NDG)] and do not meet the requirements for that option, the customer may choose:
To confirm that the items meet Canada Post’s specifications for Addressed Admail, one representative sample of each item, including all enclosures, attachments and wrapping, identical to the item being mailed must be provided for each variation (weight, size, content).
Customers are encouraged to have their mail items verified for compliance with the Addressed Admail definition and physical specifications prior to depositing their mailing by contacting a Commercial Service Network (CSN) Representative at 1-866-757-5480.
Customers may be requested to provide a mailing plan and/or deposit schedule that includes details of the mailing (such as volume, time, day of deposit, etc.). This information will help efficient deposit and processing of customers' mailings.
An Order (Statement of Mailing) must be properly completed and transmitted electronically using the Electronic Shipping Tools (EST). Non-transmitted Orders (Statements of Mailing) may be subject to a surcharge. Visit canadapost.ca/surcharges for additional information.
The use of the EST to prepare and transmit Orders (Statements of Mailing) is mandatory to access Machineable Presort (MP), Machineable Mail (MM) and Letter Carrier Presort (LCP) prices. Manually prepared Orders (Statements of Mailing) will be priced at the applicable NDG Presort price (Residue prices for Dimensional Addressed Admail items) in effect at the time of mailing.
See section 4.1.5 Partial mailings for partial mailing requirements.
Customers have the option of using either the EST Online version or the EST 2.0 version of the Electronic Shipping Tools (EST). The EST 2.0 can be downloaded to prepare and transmit Orders (Statements of Mailing).
The EST software is free of charge and can be accessed through the Business segment of the Canada Post website at canadapost.ca/newuser. Customers must register once in the Business segment of the website to access the EST. For technical enquiries, customers can call the Technical Help Line at 1-866-511-0546.
The Mailing Summary includes general information regarding the customer and the presortation software used for mailing. The Mailing Details document includes a detailed breakdown of the mail preparation and presortation information.
Canada Post and the SERP (Software Evaluation and Recognition Program) vendors have developed a file import functionality, the Presort Mailing Plan Import Program, which reduces the amount of data that the customer needs to enter when preparing Orders (Statements of Mailing).
The functionality allows customers to import their Mailing Plans directly into the EST, using both the Electronic Shipping Tools (EST) 2.0 and the EST Online versions. The SERP software will also generate the hard copy Mailing Summary and Mailing Details reports which will only be required upon request by Canada Post.
Visit canadapost.ca/presortationsoftware for a list of recognized presortation software vendors.
A mailing may be comprised of items of varying weights (including items above and below the base weight). In such cases, the customer may choose to enter information on the Order (Statement of Mailing) using the weighted average weight per item.
When customers enter the individual weights in the EST 2.0, the application determines the appropriate weight bands. In the Order (Statement of Mailing) one line is created for each weight band with the proper quantity and average weight. The Order (Statement of Mailing) displays both the actual weight and the calculated average weight. customers still have the option to enter an average weight.
Example – A customer has a mailing of 5,000 items of NDG Presort, Short and Long (S/L). The mailing is comprised of various weights above and below 50 g. In this example, two calculations of average weight must be completed and entered separately on the Order (Statement of Mailing) for pricing purposes: one entry for the portion of the mailing under 50 g and one entry for the portion over 50 g.
Customers depositing NDG Presort are not required to complete an Agreement but must fill out an Order (Statement of Mailing) for each deposit. The customer's signature on the Order (Statement of Mailing) confirms that the customer has acknowledged and read the Terms and Conditions on the back of the paper Orders (Statements of Mailing) or included with the electronic Order (Statement of Mailing).
All items must be deposited with an authorized representative at the deposit location selected on the Order (Statement of Mailing). Items cannot be deposited into street letter boxes or other mail receptacles.
A look-up tool called Find a Deposit Location is available at canadapost.ca/depositlocations to help you identify the right deposit location for your mailing based on Postal CodeOM, mail type and quantity. In addition, this tool will provide further information such as the deposit location address and hours of deposit.
We have assessed the capabilities of our deposit locations to ensure they are properly equipped and capable of handling your mail efficiently and on time. The type of mail and the volume which can be accepted in each of these facilities have been defined into the following Deposit Location Types:
Refer to the Find a Deposit Location tool at canadapost.ca/depositlocations to identify the right deposit location for your mailing based on mail type and quantity.
In order to access Addressed Admail prices, the customer must meet all applicable requirements, including specifications, Address Accuracy, and mail preparation and presortation requirements for Addressed Admail, as outlined in this Agreement.
Refer to the Addressed Admail Price Sheet at canadapost.ca/aasupportdocuments for the applicable published prices.
The phantom price is applied to the difference between 500 machineable items or 1,000 presort items [Machineable Presort, Letter Carrier Presort (LCP) and NDG Presort] and the actual volume deposited if less than 500 machineable items or 1,000 presort items. The price charged will equal the lowest price in the category of Addressed Admail that is being accessed, namely:
Progressive pricing is a pricing process that allows graduated prices when items exceed the base weight of 50 g for all Addressed Admail items. The process applies a charge per gram in addition to the base price for the portion of the weight that exceeds the 50 g base weight.
For general payment terms, see Paying For Your Mailing.
See General Terms and Conditions, which are modified as follows:
The image cannot contain any trademarks, trade names, official marks and any other rights of another party (“the Marks”) without the prior written authorization of such other party. The Customer warrants that it is the owner or licensed user of the Marks, and has the authority to and does grant Canada Post and its agents the right to use such Mark's as required in performing its obligations.
The Customer shall indemnify Canada Post from any and all claims, demands, loss or damage suffered by Canada Post and its agents as a result of, or in any way connected with the artwork (including Marks) provided by or on behalf of the Customer.
In the event that an image depicts one or more individuals is submitted, the customer represents and warrants that it has the permission of the individual(s) depicted to use the image. In the case of an image of a celebrity or an image that appears to have been taken without the knowledge of the individual being depicted, the customer may be asked to provide written proof of permission (by way of email or mail) to use the image.
The Customer agrees that Items mailed under this Agreement will be mailed only on the Customer's or its Authorized User's behalf, and that Items will not include commingled mail, being consolidated mail of a type or from sources other than those approved by Canada Post.
This Supplement forms part of the Customer’s Addressed Admail Agreement with Canada Post. This Supplement sets out the Terms and Conditions applicable to AdCard services available for Addressed Admail.
By ordering the AdCard services available for Addressed Admail, the Customer will be provided with basic List Management Services (including Address Accuracy) as well as printing, addressing, mail preparation and presortation, and transportation to an approved Canada Post facility and deposit for delivery using Canada Post’s Addressed Admail service.
All AdCard items must meet the Addressed Admail requirements as described in the Addressed Admail Agreement and particularly this Supplement. Accordingly, to qualify for AdCard services, items must bear a uniform message that: promote the sale or use of products or services; report on financial performance, primarily for promotional purposes; or solicit donations or contributions.
Subject to the terms and conditions of this Supplement, Canada Post shall provide the AdCard services as described in this Supplement. The following documents are deemed to form the agreement for AdCard services:
The Customer must pay for the AdCard services using a Canada Post Account. Please refer to the Account information found in the Customer Guide at canadapost.ca/aasupportdocuments.
Canada Post’s Designated Representative will run Address Accuracy Recognized Software on the Customer’s mailing list(s). These services will be provided on up to four (4) lists per Order (i.e., per Print Request Form), which will be merged into a single list. The standard for Address Accuracy is 95%. This means 95% of the addresses in the database are determined to be valid using approved address validation and correction software. If the percentage on the Statement of Accuracy (SOA) produced by Canada Post’s Designated Representative’s address validation and correction software is less than 95%, a price adjustment will be applied to the mail items with inaccurate addresses. For more information, please refer to the Addressed Admail Customer Guide at canadapost.ca/aasupportdocuments.
Each incoming file (maximum 4 per Order) must be in the same exact file format and must have the same field names in the same position accompanied by a record layout. Acceptable file formats include: dbase, FoxPro, ASCII tab delimited, Excel, or Access.
The Customer shall provide the artwork to Canada Post’s Designated Representative. Such artwork must meet the requirements found on the Pre-press Specifications Sheet and the applicable Specifications Sheet(s). If the Customer incorporates a Business Reply Mail™ item into their art work, the Customer is responsible to ensure that the most current requirements, including specifications, are used.
Canada Post, through its Designated Representative, will provide the Customer with a copy of the final artwork, mailing and printing quantities, and mailing list for written approval. The Customer is responsible to promptly ensure that the final artwork proof is satisfactory in all respects, the quantities to be mailed and printed are correct, and that the mailing list is acceptable. Until the Customer has approved in writing all elements, no printing of the AdCard items will occur.
Once the artwork proof, mailing and print quantities, and mailing list are approved and returned to the Designated Representative, the AdCard items will be printed. Late or missing materials or approvals may delay the start of printing and therefore delay the mailing. Any alterations or changes requested by the Customer to the approved artwork and mailing list will be subject to additional charges.
Any errors or omissions on the approved AdCard items and/or mailing list are the responsibility of the Customer regardless of whether or not the Customer has reviewed the final artwork, or assessed the final mailing list.
Except as specifically provided for in this Supplement, no party shall use any trade-marks, trade names, official marks and any other rights of another party (“the Marks”) without the prior written authorization of such other party. Nothing contained in this Supplement is intended as an assignment or grant of any right, title or interest in or to the Marks. The Customer warrants that it is the owner or licensed user of the Marks, and has the authority to grant Canada Post and its Designated Representative the right to use such Marks as required to perform under this Supplement. All references to AdCard and any use of any other Canada Post intellectual property by the Customer, including, but not limited to, usage of any Canada Post logos or trade names must be approved in advance in writing by Canada Post.
The Customer shall indemnify Canada Post from any and all claims, demands, loss or damage suffered by Canada Post and its Designated Representative as a result of or in any way connected with the artwork (including Marks) provided by or on behalf of the Customer.
While every reasonable effort will be made to meet the Requested Deposit Date identified on the Print Request Form, the actual deposit for mailing of the AdCard items may vary depending on factors such as, but not limited to, the date the artwork and mailing list have been approved by the Customer and provided to the Designated Representative, changes to requirements, volumes, and other factors outside of the control of Canada Post and/or its Designated Representative.
With respect to the Addressed Admail services (the mail delivery portion of the AdCard services that commences at the time of deposit of the AdCard items), Canada Post, the Designated Representative, their directors, officers, employees and any other party whom it may be responsible for under law (each of the foregoing herein referred to individually and collectively as “the Canada Post Representative”) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of this Supplement, regardless of whether such damages result from loss, mishandling, damage or delay of items posted under this Supplement.
With respect to the AdCard services other than the delivery services (being the basic List Management Services (including Address Accuracy) as well as printing, addressing, mail preparation and presortation, transportation, and deposit), the Canada Post Representative’s liability to the Customer for any claim, demand or cause of action whatsoever for any losses or damages arising out of, connected with, or resulting from the services (excluding mailing and delivery services) to be provided under the Supplement will not exceed the aggregate of the fees paid hereunder in respect of a particular order (described on the Print Request Form) to which the loss or damage relates. In no event will the Canada Post Representative be liable for:
Information and general day-to-day matters relative to specific orders described on each Print Request Form shall be sent to Canada Post’s Sales Representative identified on the Print Request Form, and to the Customer at the address specified in Section 1 on the same form. All other Notices (i.e., contract issues) shall be handled in accordance with the corresponding section of the Customer Guide entitled Notices.
Either the Customer or Canada Post may terminate the Supplement or a particular order described on a Print Request Form at any time, without cause, by giving 10 calendar days’ notice in writing to the other.
If the Customer terminates this Agreement, in whole or in part, the Customer shall be liable for and shall be invoiced for services provided up to and including the date of termination (plus any out of pocket charges incurred as a result of such early termination). Neither party shall have a right to damages as a result of termination of the Agreement.